- View the products you are interested in and click on the photograph to zoom in and see every detail, available sizes, composition, reference code and price.
- Select an item of clothing and add it to your basket. You can then choose to continue shopping or to process order.
- If you would like to process your order you can do so by either registering or checking-out as a guest.
- Choose whether you would like to collect your order at one of our stores or have it delivered through standard or express delivery.
- Select a payment method: Visa, Visa Electron, Mastercard, American Express, Pay Pal...
- Confirm the order.
- You will receive an email confirming your order.

In which countries is it possible to shop online?
You can currently shop in Spain, Portugal, France, Italy, Germany, UK, Austria, Belgium, Holland, Ireland, Luxembourg, Sweden, Norway, Denmark, Monaco, Switzerland, USA, Japan, Poland and China
How many languages is it possible to browse in?
The our.com browsing languages are: Spanish, English, German, Portuguese, French, Italian, Dutch, Basque, Galician, Catalan, Danish, Greek, Japanese, Korean, Norwegian, Russian, Swedish, Chinese and Polish.
Are the online store prices the same as those in my usual our store?
Yes, but if there is any difference between the prices shown on the website and those shown on the labels on the clothes, the correct price is always the one on the label corresponding to the country of purchase.
Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Will I receive the same product that I see in the photo?
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.
Is it possible to receive periodic information via email about our's latest new products and offers?
Yes. By simply clicking on Newsletter you will receive information on our's latest products, lookbook and events.
Can I cancel my our Newsletter subscription?
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Can I track my order?
Yes, you can see the updated status of your order in real time. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you.

What payment method can I use to make my purchase?
We offer the following payment methods: Visa, Visa electron, Mastercard, American Express and Paypal.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Can I include my company’s details on my invoice?
Yes. Simply click on the business option in personal details and fill in the tax information we require.
Can I order Tax-free?
No, as Tax Free only applies to products bought in store and which you transport.
Is it safe to use my credit card on the website?
Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Zara store of your choice.
Can the delivery country be different from the purchase country?
No. The delivery country must always be the same country in which the purchase was made.
How long will my order take to arrive?
Delivery times depend on the type of delivery selected. Store deliveries take 3 to 5 working days, standard deliveries, 3 to 5 working days (Sardinia, Sicily and other Islands in 5-7 working days) and express deliveries, between 1 and 2 working days (Sardinia, Sicily and other Islands in 2-4 working days).