In which countries is it possible to shop online?
You can currently shop in Spain, Portugal, France, Italy, Germany, UK, Austria, Belgium, Holland, Ireland, Luxembourg, Sweden, Norway, Denmark, Monaco, Switzerland, USA, Japan, Poland and China
How many languages is it possible to browse in?
The our.com browsing languages are: Spanish, English, German, Portuguese, French, Italian, Dutch, Basque, Galician, Catalan, Danish, Greek, Japanese, Korean, Norwegian, Russian, Swedish, Chinese and Polish.
Are the online store prices the same as those in my usual our store?
Yes, but if there is any difference between the prices shown on the website and those shown on the labels on the clothes, the correct price is always the one on the label corresponding to the country of purchase.
Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.
Will I receive the same product that I see in the photo?
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.
Is it possible to receive periodic information via email about our's latest new products and offers?
Yes. By simply clicking on Newsletter you will receive information on our's latest products, lookbook and events.
Can I cancel my our Newsletter subscription?
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with your new password.
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Can I track my order?
Yes, you can see the updated status of your order in real time. To do this, go to the "my orders" section in your account. If you are not registered, click on the "Order Information" link in the confirmation email sent to you.